Rates and Delivery Times

Most orders ship the following business day (Monday through Friday, excluding US and Japanese public holidays). All orders are shipped via USPS delivery with insurance. Delivery dispatched from our US warehouse may take up to 7 to 10 business days depends on delivery methods chosen. All products sourced from Japan warehouse, and all reservations and special orders typically will require 4 to 5 week on top of local delivery time. Delivery may take longer for orders being shipped to other outside of USA, Alaska or Hawaii. Depend on when your order is placed, batch delivery can take up to 6 to 8 weeks. Please note, USPS priority and express mail rates starts at minimum weight of 1lb. This is set by USPS, and is beyond the control of Starry Candy Box.

Will-call

There is currently no will call pickup services at this time. Pick up services are only available during tradeshows, and cannot be applied to internet orders.

Buying an exclusive print accessories without qualifying item.

Certain items such as exclusive prints has dependencies requirements. You MUST abide by this rule. Do not trying "slip past" by purchasing these items without the qualifying item(s). We have a strict zero tolerance policy against this. As we want to prioritize for customers who are buying a complete set. Those who violate this policy will have their order canceled. Please read the cancellation policy section below for enforcement penalties.

Cost of shipping small items

We have consistently gotten e-mail concerning the base price of shipping small items, such as a single pair of socks.
We at Starry Candy Box can only bring you the best price by volume purchases, small single item purchases does not cover our cost of operation at all. A base price was set to save you money, and keep us in business. So please, add a few more pairs of socks, and katrushas. Perhaps even a purse. You will notice the price of shipping will remain about the same, thus significantly increasing your purchasing power. The truth is, the more you buy, the more efficient your shipping dollar will be.

Base shipping costs, handling fee, and shipping methods

USPS Priority mail, Exporess Mail Service (EMS), Global Express Guaranteed (GXG) are the only methods we offer. Insurance is manditory for your protection. Tracking will be provided only for international, EMS, and GXG users. A handling fee equvilent 1lb of weight will used as a base weight handling fee. In short, the more you order, the more efficent the cost of your shipping would be.

Currency and Billing

US Dollars, and Japan Yen are the two currencies we accept. Please make your payment only in US Dollars or Japan Yen. Exchange rate set by the credit card company, therefore it will not be the same as what you would see from websites which displays market bank to bank exchange rate.

Your credit card or Paypal account will be charged at the end of the check out process. Paypal requires special arrangement, and payments must be made in full with 12hrs upon checkout.

Orders paid by money order or Paypal will only be dispatched upon receipt and validation of your payment.

Paypal Payment Handling Fee

We prefer to do business using credit cards for many reasons. However, we do not want to alienate those who absolutely must pay using method other than credit cards only. We include this feature for your convenience, as it does incur a higher handling overhead.
This is in compliant with PayPal's user agreements Title IV section 5, and California state credit card regulations for handling fees of Visa, Master and Discover cards.
We do not accept of eChecks, credit or debit cards via PayPal.
The only method of payment using PayPal is using your PayPal Balance.
To avoid such handling fees, simply pay using the credit card option.

Returns and Exchanges

All items are sold on an "as is" and "as available" basis. Starry Candy Box makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.

Duties and Tariffs

Duties and tariffs are imposed by the destination country. StarryCandyBox will not be respondible for any incurred duty and tariff fees. Due to tax, legal, and liability reasons, we cannot falsify customs information for any orders. Please do not ask us to falsify the value of your purchase, or declare your purchase as a gift.

All sales are final. No cancellations, returns, or exchanges will be permitted.

Cancellation will incur a suspension of your account, plus a 25% non-refundable administrative fee. Filing a dispute to achieve the result of a cancellation will incur permanent suspension to all future transactions with StarryCandyBox and its affiliates including all future events and specials hosted by Oneesan Inc.